Moto Bar Warranty

YOUR #FASSTFAMILY PROMISE

We share your passion. We ride, we race, we crash. We know your frustrations and exhilaration, which is why we're committed to developing world class products that offer true value to your time riding while simultaneously providing you with the best customer service you've ever experienced. We're here to work together with you to solve any problems, issues, or questions you may have. Reach out, we'd love to hear from you.

CRAFTSMANSHIP WARRANTY

We expect you to use your Flexx Handlebars as we do. Ride them, enjoy them, love them, that's what they are made for.  We warranty our product to be free of defects in material or craftsmanship for 2 years for Moto bars from the original purchase date, valid proof of purchase is needed, if you bought the bar direct from us, we'll have record. Normal wear and tear, abused, misused, improper installation, lost, or modified products are not covered by our Craftsmanship Warranty. Anodize fading, discoloring or issue of any sort does not fall under the Craftsmanship Warranty due to variables in soap, cleaning and maintenance products out of our control.  Customer is responsible for all shipping charges concerning Craftsmanship warranty claims. If you believe you have a craftsmanship issue please email us to receive an RA#. so the warranty claim bars can be sent in for processing

DAMAGE WARRANTY

In the event of damage caused by a crash, abuse, wear and tear, improper installation, or modification we offer a "50% off retail" warranty to the original purchaser for a period of 2 years 

(please note that the 50% off is the retail cost as the time of warranty claim and not the original purchase price)

 Customer is responsible for all shipping charges concerning damage warranty claims. If you believe you have a damaged bar please email us to receive an RA#. so the warranty claim bars can be sent in for processing

Why doesn't Fasst Company sell replacement handles and centers?

We do not sell handle or center section of the Flexx Handlebar for several reasons. The first being that if you hit hard enough damage a main structural component of the bar, i.e. a center or handle section, there may be a stress riser in another component putting you unfavorable position as that component could fail. Additionally, the retail cost on a handle or center section with the hardware required to replace it costs close to the the price of a replacement bar through our 50% off warranty program.  

How to send your bars in

  • Remove the Flexx Handlebar you wish to submit for warranty. Please do not clean any mud, grease or debris for the Flexx Handlebar, we want to receive it just the way it hit the ground.
  • Email us (sales@fasstcoaustralia.com.au) for an RA#
  • Attach a note to the Flexx Handlebar with your name, address, RA#, and phone number.
  • Send your Flexx Handlebar to: Fasst Company Australia-Attn: Warranty Dept. 5/8 Normanby St, Warragul, 3820, Victoria

Additional Warranty Notes:

Customer is responsible for all shipping charges on warranty claims. 

2nd hand purchases are not covered by our warranty. Warranty coverage is only available to the original purchaser with valid proof of purchase.  

Warranty claims can go directly through Fasst Company Australia.  

If you believe you have a damage warranty claim please email us to receive an RA#.